Terms and Conditions

Welcome to Crafty Glass Studio. These terms and conditions (Terms) apply to your use of this website at http://www.craftyglassstudio.co.uk (the Website). By accessing this Website and/or placing an order, you agree to be bound by these Terms.



We may revise these Terms at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the Terms on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms.

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.


About The Company

The company is owned and operated by Jyoti Hawley, Derbyshire UK

All management of this site is carried out by the owner, including data protection management.


Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us

Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we dispatch the product. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  • where we cannot obtain authorisation for your payment; or

  • if there has been a pricing or product description error; or

  • if you do not meet any eligibility criteria set out in these Terms.

It is our responsibility to supply you with goods that meet your consumer rights.

Commission Pieces

To place an order for a commission piece, simply use the contact me form on this website to provide a description of what you would like me to make. At this point, I will enter into email communication with you to discuss your requirements. Once the commission design and price has been agreed by both parties the full price is payable before I begin work and is non-refundable.

The price of and time scale to complete a commission piece will vary depending on the time spent consulting and designing and also on the size, colours and complexity of the final design. During the process, I will keep communications regular and open to keep you up to date with the process and progress. Once a final design has been agreed by you, I will notify you of the final cost and completion time.


All fused glass pieces are designed and made by Jyoti Hawley but may include non-glass pre-made components such as picture frames, wooden stands and jewellery findings.

Descriptions and Photographs

Whilst I consider that my photographs accurately show the colours of the glass art displayed on my website, they cannot be guaranteed 100% accurate, as this will vary depending on your individual computer’s display settings. Please contact me if you have any questions.

Gift Vouchers

  • Valid for use on any products being sold by Crafty Glass Studio (online and at markets) and also at workshops.
  • The Gift Voucher Reference (stated on the card) must be quoted when using the gift voucher.
  • Vouchers cannot be exchanged for cash.
  • Expire after 12 months (expiry date will be on the voucher).
  • No change can be given.
  • May be used in full or part purchase.
  • Multiple vouchers may be used in a single purchase.
  • Can be used for one transaction only.
  • Do not apply to shipping costs.


A review reminder will be sent via an independent service 10 days after an order has been fulfilled with an invitation to leave a review. No further reminder will be sent.



Delivery charges are free within the United Kingdom. I am not delivering outside the UK at present but this is subject to change. We endeavour to dispatch goods within 5 working days via Royal Mail or other carriers. You will be notified on dispatch and a tracking number given. We accept no responsibility for delivery timescales once goods are dispatched. Dispatch times provided are an estimate, however, I will contact you if there is any unexpected delay in your item(s) being sent out. I take every care to ensure that your order arrives safely and in a timely manner. I will include a purchase receipt within the dispatch confirmation email.

Items are delivered to the shipping address you provide me with. Please ensure that the address details are correct as I cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.

I will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.

Please check the items on delivery and notify me immediately if any of the goods are found to be missing or damaged so that I can resolve the issue to your satisfaction quickly.

Risk of loss and damage to goods passes to you on the date when the goods are delivered.


All of my smaller items of glass will be already gift wrapped in an organza bag inside a box with tissue paper packing. Larger items will be wrapped in biodegradable bubble wrap and packaged to minimise the risk of damage whilst in the post to you. The outer postage box will be packed with recycled or biodegradable bubble wrap and paper packing.



You can pay for your purchases online using PayPal, who accept most major credit or debit cards. You do not need to have a PayPal account to complete your payment.

We will take reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this Website.


VAT and Import Duty

Crafty Glass Studio is not currently a VAT registered company and so no VAT will be added.

Import duties or taxes may be incurred by you if you are ordering for delivery to a country outside the UK. Crafty Glass Studio is not responsible for any import duties or tax which may be applicable in your country.



The price you pay is the price displayed on this Website at the time we receive your order, apart from if we discover an error in the price of products you have ordered, when we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If you cancel and you have already paid for the products, you will receive a full refund. If we are unable to contact you we will treat the order as cancelled. While we try and ensure prices are accurate, our Website contains a large number of products and it is always possible that, despite our reasonable efforts, some of the products on our Website may be incorrectly priced.

All product prices are shown in £ sterling and include delivery charges unless expressly stated otherwise.

The ownership of any products you order shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.


Cancellation and Returns policy

I aim for complete customer satisfaction but if you are unhappy with any aspect of my service or products, or change your mind, please read my terms below:

If You Change Your Mind

In accordance with Consumer Contract Regulations 2014 (CCR), you must contact me in writing within 14 working days of you receiving your order to request a refund if you change your mind. This can be by email or letter.

A refund will be carried out by me within 14 days of us receiving the item(s) back safely and undamaged. You will be responsible for the cost of returning the item(s) in this instance.

If A Product Is Faulty or Broken

As per the Consumer Rights Act 2015, if your product is faulty or broken, you can request a refund. You must contact me within a reasonable time scale.

I will need to assess the situation before agreeing a course of action. This may require you to send an accurate photo of the item(s) or return them to me.

In most cases, a full refund or exchange will be offered (depending on the time scale). This will be dealt with on a case by case basis. I will refund any return delivery costs.

If A Refund Is Agreed

You must return the goods to me within 14 days of notifying us. Failure to do so is a breach of your statutory duty and you may be charged recovery costs.

Returns must be securely packaged, preferably in the original packaging. It is your statutory duty to take reasonable care of the goods until they are received by me. I recommend returning the package by Royal Mail special delivery as any damages or loses incurred during the return may mean that I am unable to refund you.

A refund will be carried out by me within 14 days of us receiving the item(s) back safely. The refund will include my basic postage cost of getting the goods to you in the first place and any return delivery costs. If you opted for an enhanced postage service when ordering, this extra cost will not be refunded.

I can only refund money to the source originally used to pay, this being via PayPal.


For hygiene reasons, earrings cannot be returned/refunded unless faulty.

I regret that commission pieces (pieces made to order to a design agreed by the customer) cannot be returned/refunded unless faulty.

For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Crafty Glass Studio may claim against the customer for damages and breach of statutory duty. This does not affect the customer’s right to a full refund.

Return Address

Crafty Glass Studio, 44 Green Lane, Ockbrook, Derbyshire, DE72 3SE


Intellectual Property

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the software and all material or content on this Website (including without limitation photographs, graphical images, artwork, data compilations, audio and video material) shall remain vested in us or our licensors. You are not permitted to use this material for any purpose out-with the forwarding of web-links or social media posts originating from this website and or the social media accounts of Crafty Glass Studio.

Any rights not expressly granted in these Terms are reserved.


Availability of Website

While we try to ensure that this Website is available at all times, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for the introduction of new facilities or for reasons beyond our control.


Visitor conduct

You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the Website for anyone else, nor are you allowed to use it for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libellous nature.


Links to other websites

To provide increased value and for the convenience of our customers we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external resources or sites, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for (i) the privacy practices of such websites; or (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or (iii) the use which others make of these websites; or (iv) for any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance on any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.


Registration, passwords and security

To register with http://www.craftyglassstudio.co.uk you must be aged 18 or over.

You must ensure that the details provided by you on registration or at any time are true, accurate, current and complete. You can update your registration at any time.

When you register to use this Website you will be asked to create a password. You must keep this password and your user name confidential and not disclose these or share them with anyone. Each registration is for a single user only.

You are responsible for the security of your password and you will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should contact us immediately.

We may ask you to change your password, or suspend or cancel your registration immediately at our reasonable discretion, if we believe that there is likely to be a breach of security or misuse of the Website, or if you breach any of your obligations under these Terms.



While we will use reasonable endeavours to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

This Website is provided on an “as is” or “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which, but for these Terms , might have effect in relation to this Website. We make no warranty that the Website will meet your requirements or will be uninterrupted , timely, or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. In particular, we will not be responsible for ensuring that the goods you order are suitable for your purposes. This does not affect your legal rights as a consumer, nor does it affect your contract cancellation rights.

Our liability to you (whether in tort, contract or otherwise) will be limited to the purchase price paid by you for the products plus any postage and packaging costs.

Except to the extent set out in these Terms, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Terms for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

  • loss of goodwill or reputation; or

  • special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms

Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, fraud, fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.



You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, or your use of this Website, or the use by any other person using your registration details.

verification. We may also make other checks (such as with a registered credit reference agency) to verify your age.


Miscellaneous provisions

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

If any provision of these Terms is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these Terms may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation in which you breach these Terms.

These Terms and the policies referred to in them are the only terms which apply to your use of the Website and the purchase of products from us via the Website. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us or on our behalf.

Any reviews of products posted on http://www.craftyglassstudio.co.uk are the expression of opinions by individuals and do not represent our views.


Applicable law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. We both agree to submit to the exclusive jurisdiction of the English courts for all purposes in connection with these Terms.


Site Content

The Crafty Glass Studio website does not contain any content unsuitable for minors or offensive materials.



All site content and designs are my own and may not be used without my permission. All images and products are available for social sharing (e.g. Facebook, Instagram, Twitter etc.) where full URL’s and credit are provided to Crafty Glass Studio. Please contact me in writing to gain prior consent if you would like to use any images or content for any other purpose.

Published: June 2021

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